Office Policies

At Doss Audiology & Hearing Center, we strive to provide an exceptional patient experience. In an effort to best serve you, we have created a list of office policies and procedures. Please review and contact our office at 210-819-5002 with any questions.

Office Hours

Our Schertz office is open Monday-Friday from 9:00 am to 5:00 pm and Our Floresville office is open Monday through Thursday from 8:00 am to 4:00 pm. Our offices close from 12:00 pm through 1:00 pm daily for lunch. Check with our office for holiday closures.

New Patients

First time patients are asked to arrive EARLY to allow adequate time for completing the initial paperwork. For purposes of maintaining continuity of care, if you have any previous test results, audiology records, or medication lists please bring them to your appointment. We may need to request additional records from your previous hearing healthcare provider or physician.

Appointments and No Show Policy

If you are unable to keep a scheduled appointment, please let us know at least 24 hours in advance, that way another patient waiting for an appointment is able to take your place. A NO SHOW is when a patient fails to keep a scheduled appointment. A NO SHOW will generate a $25 fee. In the event that you have a special circumstance regarding your missed appointment, please contact our office.

If you are delayed and cannot make your scheduled appointment, please call to to notify our office. Significant delays may require the visit to be rescheduled.

Walk in patients will be seen at the next available time slot. Hearing aid clean and checks do not always require an appointment, but if you are wishing to see the doctor, an appointment is highly suggested.